96c Privacy Policy

1.1 — Registration and Account Information

The information you provide when opening an account includes:

• Full name and date of birth
• Mobile number and email address
• National ID or passport details (for identity verification)
• Bank account or mobile banking details (for transaction processing)

1.2 — Transaction Information

A record of every deposit and withdrawal transaction is kept. This includes the transaction amount, method (bKash, Nagad, Rocket, Upay, or bank transfer), date and time, and the unique transaction identifier.

1.3 — Technical and Usage Information

When you browse the 96c platform, the following information is recorded automatically:

• IP address and device identifier
• Browser type and version, operating system
• Pages visited, time spent, and click data
• Information obtained from cookies and similar tracking technologies

2.1 — Account Management and Security

Information is used to create, manage, and secure your account. This includes detecting unauthorized access, identifying suspicious activity, and ensuring account integrity. In particular, information provided for identity verification (KYC) is used solely for the verification process.

2.2 — Transaction Processing

Storing transaction information is essential for properly processing every deposit and withdrawal request and for resolving financial disputes. Each transaction record — against a minimum deposit of ৳200 and withdrawal of ৳800 — is kept securely.

2.3 — Customer Support

Our 24/7 live chat and email support team can view your account information to resolve your issues quickly. This access is fully controlled and logged.

2.4 — Responsible Gambling Policy Enforcement

In accordance with our Responsible Gaming Policy, user behaviour is monitored to identify potentially harmful gambling patterns. Collected information is used for this purpose solely in the interest of protecting users.

2.5 — Platform Development and Analytics

Anonymous analytics data is used to improve the overall user experience, resolve technical issues, and add new features. No individual's identity is linked to this analysis.

3.1 — Technical Security Measures

• All sensitive data is stored in encrypted form
• Passwords are never stored as plain text — they are kept in hashed form only
• Regular security audits and vulnerability assessments are carried out
• Access control measures are strictly followed

3.2 — Data Retention Period

Data for active accounts is retained until the account is closed. Even after closure, financial transaction records and identity verification data are kept for a specified period in compliance with applicable legal obligations. Once that period ends, the data is securely deleted.

4.1 — Payment Processors

The necessary transaction information is shared with the relevant service providers to enable payment methods such as bKash, Nagad, Rocket, Upay, and bank transfers. This information is used only for processing specific transactions.

4.2 — Legal Obligations

Providing information may be legally required by court order, government directive, or applicable law. In such cases, only the specifically requested information is provided.

4.3 — Technology Service Providers

Trusted organisations providing hosting, cybersecurity, or analytics services to operate the platform receive limited access to technical data. These organisations are bound by strict confidentiality agreements.

5.1 — Essential Cookies

These cookies are essential for maintaining login sessions, storing security tokens, and ensuring the basic functionality of the platform. They cannot be disabled, as doing so would make the platform unusable.

5.2 — Preference and Analytics Cookies

Preference cookies are used to remember your language preference, interface settings, and recent activity. Analytics cookies help understand which parts of the platform are used most — no individual's identity is included in this.

5.3 — Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may make it impossible to log in to your account or carry out transactions.

6.1 — Right to Access and Correct Information

You can contact us at any time to view the information stored in your account and to request corrections to any inaccurate information. Details such as your name, contact information, or payment method can also be updated from your account panel.

6.2 — Request to Delete Information

After closing your account, you may request the deletion of your personal information. However, financial transaction records must be retained for a specified period due to legal obligations.

6.3 — Opting Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can update this preference by using the unsubscribe link in any message or by notifying our support team directly. Essential communications related to your account cannot be stopped.

All casino and betting services on 96c are for persons aged 21 or over only. We do not knowingly collect any information from minors. An age verification process is followed at the time of registration. If we become aware that information from a minor has been collected, that information will be deleted immediately and the associated account will be closed.

96c reserves the right to amend this privacy policy as needed. If any significant changes are made, users will be informed via a notice on the platform or by email to their registered address. The latest effective date will always be shown at the top of this page. Continued use of the platform after changes are made will be considered acceptance of the new policy.